1. Privacy Policy
We have developed a Ryan Bio Privacy Protection System to protect your privacy. Please read the following statement carefully before using the services provided by Ryan Bio.
Privacy principle
This site will strictly manage and protect the information provided by users. This site will use the corresponding technology to prevent your personal data from being lost, stolen or tampered with. This site will not be used without your permission. Any personal information about you is provided to unrelated third parties (including companies or individuals).
Disclaimer
* This site will not be liable for your privacy breach under the following circumstances:
* You agree to let the third party share the information;
* You agree to disclose your personal information and enjoy the products and services provided to you;
* This site needs to follow court summons, legal orders or follow legal procedures;
* The account and password were illegally used by others due to hacking or negligence of the user.
contact us
If you have any questions or suggestions about this privacy policy, please contact us by:order@rhinobio.com,We will do everything we can to protect your privacy.
2, technical services
Are you experiencing the following problem:
* Searched the entire network did not find the product you need?
* A product can not download datasheet, COA document online?
* The product manual is not detailed enough. What information do you want to know?
* Looking for documentation support for a product?
* Has the ordered product encountered problems before use, such as dilution and dissolution?
* Have problems with the use of experimental results, etc. after use?
You can contact the Ryan Biotech team for assistance at any time.techserv@rhinobio.comOr call the hotline 0512-87663137, you can also leave a message in the online message section, or consult our technical staff online, we look forward to your letter / call!
Due to an order error caused by Ryan's biological reasons, we will reissue the correct order or make a full refund, and please return the goods with the invoice, the freight will be borne by us.
Due to customer reasons, the order is wrong, please contact the Ryan Bio Customer Service within 10 days after receiving the goods. If you have received the invoice, please return the invoice along with the item once returned. In this case, you need to pay 20% of the total order amount as a return compensation (return merchandise Ryan Bio does not carry out secondary sales), and the freight incurred for the return is borne by the buyer.
We will issue corresponding formal invoices. You can choose a VAT general invoice or a VAT special invoice according to your needs. If you need to issue a special invoice, please provide a copy of the business license and general taxpayer qualification certificate at the time of the first purchase, and send it to us by fax (0512-62956239) or email (order@rhinobio.com). In general, we will send the invoice to you with the goods. If you have special needs, we can send you an invoice separately.
Research institutes basically only need to issue ordinary invoices.
一、Ordering Method
Product category | |
Step one (find the item number) |
Determine the product number through the website (Rui'an Bio Products Homepage) or catalogue |
Step 2 (order) | Method 1: Contact us at 0512-87663137, and provide the product number and the required quantity to the sales staff. |
Method 2: Download and fill out the electronic product order form or product order contract; send the form to sales@rhinobio.com or fax to 0512-62956239 |
二、Payment Method
Bank transfer | |
company name: |
Suzhou Rui'an Biological Technology Co., Ltd. |
Bank account: | Bank of Communications Co., Ltd. Suzhou Science and Technology Branch |
Bank Account: | 3256 0500 0018 0103 52561 |
三、Delivery Address
快递地址 | |
The recipient's name: |
Need to indicate the specific customer service name |
Recipient unit: | Suzhou Rui'an Biological Technology Co., Ltd. |
receiver's address: | C13-3F, Biological Nano Park, No. 218, Xinghu Street, Suzhou Industrial Park |
Recipient zip code: | 215123 |
The recipient's phone: | Telephone consultation |
四、Product Price Description
The price of the company's products is subject to the Chinese website RMB price (if you have any questions, please contact us). For the member customers of the company, you will enjoy the member price provided by the company for a long time; if the price is adjusted, the price of raw materials will fluctuate, the product price will be supplemented by the company. The quotation shall prevail.
五、Shipping Method And Cost
Product storage method | Product storage method | Product storage method |
Normal temperature (refrigerated) | Ice bag express | > 2,000 yuan order: free shipping (less than 2kg) |
六、Delivery Hotline
Delivery hotline: 0512-87663137 Miss Zhu Delivery hotline: 0512-87663137 Miss Zhu
七、Quality Promise
1. We guarantee to provide users with fully qualified products. If you believe that the product does have quality problems, please send an email to order@rhinobio.com within 30 days of receiving the product and the product usage is not more than half, otherwise it will not be accepted or compensated. At the same time, product compensation is limited to the product value itself and does not involve any other losses. If your test product/sample is very expensive, be sure to test it with the appropriate positive control and test your valuable sample after the test system is established.
2. We will not be liable for any quality complaints caused by improper storage or use by users. Any problems other than quality reasons, such as the lack of equipment required to use a certain kit, the ordering of the wrong kit, etc., we do not assume any responsibility, nor accept customer complaints caused by non-quality reasons.
3. If any defects or damage to the product are found, please notify us within 2 working days after receiving the product.
4. All products we provide are limited to scientific research by professionals, should not be used for clinical diagnosis or treatment, should not be used for food or medicine, and should not be stored in ordinary houses. We do not accept any responsibility if the unit or individual arbitrarily changes the use of our products or stores them in an inappropriate place.